Our leisure partner Greenwich Leisure Ltd (GLL) now operates Reading’s leisure services on the Council’s behalf. Information about the family information serviceĠ1 Housing Benefit and Council Tax Support.01 (01344 786 543 out-of-hours emergencies only)Ġ1 for former or recharge accounts Council House RepairsĠ800 318 296 (01 from a mobile) Council Tax and Business Rates.How to contact our services Adult Social Care We have developed a persistent complainants policy to deal with people who make unreasonable demands on our services. treat our staff with dignity and respect.tell us about any changes in your circumstances as soon as possible.If we do not meet these standards you can make a complaint online. We can arrange private meetings if necessary. respond to complaints/requests that need investigation within five working days.resolve your complaint/request with your first contact – if possible.acknowledge social media messages within ten working days.see you within 15 minutes of arriving in reception.answer telephone calls within one minute (in office hours).Customer care What you can expect from us To use text relay on a smartphone or computer you need to download the free app from or from a marketplace such as Google Play or the App Store. You need to dial 18001 followed by the telephone number of the person/council service you are calling. If you have hearing or speech difficulties or you need assistance in getting in touch with council services, you can use the free Text Relay service to make a text relay call. Telephone numberįor general enquiries, from Monday to Friday, 9am to 5pm, call 01.įor emergencies outside of these hours, call 01.Ĭontact numbers for our services are listed below.

Our customer fulfilment centre is open for calls from Monday to Friday, 9am to 5pm. Our main offices are open by appointment only. Civic Offices, Bridge Street, Reading, RG1 2LU.

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